Reviews (2) • Very Poor
1 out of 2 reviews

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Dreadful Personal Experience with
Original review, as seen on Trustpilot

I had bought two bottles of colognes from in early September. They were tester bottles of Viktor&Rolf Spicebomb Extreme, and Acqua di Gio Profumo.

I only received the AdG Profumo when the package arrived. I contacted their customer service by email and was refunded in full for the V&R tester bottle.
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On the other hand, and to my dismay, I discovered that the AdG Profumo bottle I received was a fake. There were many giveaways, but the most damning was that AdG does not make 100 mL bottles of Profumo, yet this bottle came in 100 mL size.

Unfortunately, when I re-contacted several more times with photo and video evidence, there was no reply on their end. I lost £54.51 because I wanted to cheap out on ~£10. I chose to overlook the multitude of negative customer feedback for a supposed "good deal".

I can only express my severe disappointment in the company's shameful and thieving practice. Their silence only serves to substantiate my claim of their deliberate dishonesty, and illegal peddling of counterfeit.

I have shared my story so people will know and steer clear from this crooked company. Give yourself peace of mind and save yourself the hassle, spend the extra £10, and go for verified online retailers.
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Published Sunday 17 February 2019
I have tried to leave a review on trust pilot and trusted reviews. At the moment the company keep attempting to block my reviews based on them being 'abuse'. I can assure you, I am not the type of person who trolls or looks to defame a company. I am simply trying to leave an honest review about a company that has scammed me.

This company sent me a perfum
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e that, other than the external box it came in, lacks any features that are seen on a Chanel Gabrielle perfume bottle bought elsewhere in the world. I hope that my trustpilot will be authorised soon which details the features that have concerned me.

The most frustrating thing with is that after initially emailing them I received a response about returning the item (it was copied and pasted from the terms and conditions from their website) but when I responded to this email to challenge the need for returning the item and included photographs of the issues that led me to request a refund, they began to ignore me. I emailed four times, tried them on twitter but have been blocked by them, and rang them three times with no response.

This company does not value the customer. On receiving photographs from me they will have seen that the item they sent me did not match the description and a refund ought to have been issued. At the very least they could have engaged in a dialogue with me to resolve this but they have not. Please be vary wary of using this company.
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Published Thursday 27 September 2018

Beauty World

Beauty World provides the highest quality distribution service to retail customers. Our selection, service, and state of the art technology make us the industry's full service one stop shop for all your needs.

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